Terms and Conditions

Last Updated: December 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by MOSERI LTD ("we", "our", or "us") and our website located at https://moseri.email. By accessing our website or using our services, you agree to be bound by these Terms.

2. Services

MOSERI LTD provides repair and maintenance services for household appliances, consumer goods, and general home maintenance. We offer professional repair services across London and surrounding areas.

All services are provided subject to availability and our standard terms of service. We reserve the right to refuse service at our discretion.

3. Booking and Appointments

When booking a service appointment:

  • You must provide accurate and complete information
  • Appointments are subject to availability
  • We may require a deposit for certain services
  • Cancellations must be made at least 24 hours in advance
  • Late cancellations may incur a fee

4. Pricing and Payment

All prices are quoted in British Pounds (GBP) and are subject to change without notice. We will provide a detailed quote before commencing work.

Payment terms:

  • Payment is due upon completion of work unless otherwise agreed
  • We accept cash, bank transfer, and major credit/debit cards
  • Late payment may result in additional charges
  • All prices include VAT where applicable

5. Warranty and Guarantees

We provide a warranty on all repair work performed. The warranty period and terms will be specified at the time of service.

Warranty coverage:

  • Warranty applies only to the specific repair work performed
  • Warranty does not cover damage caused by misuse or neglect
  • Warranty is void if repairs are attempted by unauthorized persons
  • Original warranty documentation must be retained

6. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the cost of the service provided
  • We are not liable for indirect, consequential, or incidental damages
  • We are not responsible for pre-existing conditions or damage
  • Our liability is limited to the value of the service contract

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

7. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about the service required
  • Ensure safe access to the service location
  • Be present or provide authorized access during service
  • Pay for services as agreed
  • Follow any care instructions provided after service

8. Cancellation and Refunds

You may cancel a service appointment with at least 24 hours' notice. Refunds for completed work are subject to our discretion and the specific circumstances.

If you are not satisfied with our service, please contact us within 7 days of service completion to discuss resolution options.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of MOSERI LTD and is protected by copyright and other intellectual property laws.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal information.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

MOSERI LTD
7 Bell Yard, London, WC2A 2JR
United Kingdom
Email: general@moseri.email
Website: https://moseri.email